Terms of Service

1. About these terms

These terms set out the basis on which Northbrook Roofing & Solar Ltd (“Northbrook”, “we”, “us”) provides quotations and carries out roofing, solar PV, battery storage, guttering, EV charging and repair work. They apply to every quote we issue and every job we undertake unless we have agreed something different with you in writing. Entering into a contract with us means you accept these terms.

2. Quotes and how long they last

Every project starts with a free, no-obligation site survey and a written, fixed-price quote. Unless the quote says otherwise, it is valid for 30 days from its date. After that, prices may change because of material costs or scheduling, and we may need to re-survey. A quote is an offer to carry out the work described in it; a contract is formed when you accept the quote in writing (including by email) and we acknowledge it.

Our quotes are fixed-price for the work specified. They do not cover problems that could not reasonably be seen at survey — for example, hidden structural decay revealed only once a roof covering is stripped. Where that happens we will stop, explain the issue, and agree any additional cost with you before continuing (see “Variations” below).

3. Deposits and payment

Unless agreed otherwise in writing, a deposit of 10% of the quoted price is payable when you accept the quote, and is used to order materials and book your slot. The balance is payable on completion of the work, once the final inspection described below has taken place. We will issue a VAT invoice for each payment. We accept bank transfer; we do not ask for large cash payments.

Invoices are due within 14 days. We reserve the right to charge interest on overdue amounts in line with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.

4. Scaffolding, access and insurance

Where a job needs scaffolding, the cost is included in the quote unless stated otherwise, and the scaffold remains our responsibility while it is up. We carry public liability insurance and employer liability insurance, each to a limit of £10 million; certificates are available on request before work starts.

You agree to provide reasonable access to the property and, where relevant, to parking for our vehicles and a skip. You remain responsible for telling us about anything that affects safe working — for example, fragile outbuildings, cabling, or boundary disputes — before work begins.

5. Variations

If the work needs to change once it is under way — because of hidden defects, your request, or a regulatory requirement — we will set out the change and any cost or timing impact in writing. We will not carry out chargeable extra work without your written agreement, except where emergency action is needed to make the property safe, in which case we will tell you as soon as practicable.

6. Timing

We give realistic timescales with every quote and we work to them, but roofing and solar work is weather-dependent. We are not liable for delays caused by weather, by you or third parties, or by other events outside our reasonable control. We will keep you informed and reschedule promptly where a delay occurs.

7. Completion and sign-off

When the work is finished we carry out a final inspection with you, hand over the relevant paperwork, and register the applicable guarantees. Please raise any snags at this point so we can address them. Completion is the trigger for the balance payment.

8. Guarantees

Every roof and every solar installation carries a five-year workmanship guarantee, in writing, registered and transferable to a new owner if you sell the property. This covers defects in our workmanship. It sits alongside — and does not replace — manufacturer guarantees on materials and equipment, and the MCS certification on solar installations, which run for their own separate periods.

The workmanship guarantee does not cover damage caused by storms, accidents, third-party work, lack of reasonable maintenance, or alterations made by others after we complete. It does not affect your statutory rights.

9. Insurance-claim work

Where we carry out storm-damage or other work that you are claiming for on a property insurance policy, the contract for the work is still between you and us, and you remain responsible for payment regardless of the outcome of your claim. We are happy to assess the damage, document it and liaise with your insurer, but we cannot guarantee what an insurer will pay.

10. Cancellation

If you are a consumer and you accepted the quote away from our premises, you have a 14-day right to cancel under the Consumer Contracts Regulations 2013. If you ask us to begin work within that period and then cancel, we may charge for work already done and materials already ordered. After work has started, cancellation is by written agreement and you remain liable for work completed and committed costs.

11. Liability

We carry out our work with reasonable skill and care. Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Subject to that, our total liability for any one job is limited to the contract price for that job, and we are not liable for indirect or consequential loss.

12. Governing law

These terms and any contract under them are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these terms? Email hello@northbrookroofingsolar.co.uk or call 01737 555 0142.